£5 free to get you started!

All new free giffgaff SIM cards receive a free £5 once you use your SIM which will appear on your giffgaff account.

Great international rates

If you call abroad frequently, just add some credit and enjoy low international rates.


Looking for a phone?

All unlocked, free delivery, flexible payment – get a new phone if you need one

Have you ever felt like a caged bird, unable to take flight? That’s the feeling many of us have when we lose our giffgaff SIM card. We feel trapped and helpless with no means to communicate or access the internet. It’s an uncomfortable predicament for sure!

We all know that feeling of dread – your pocket is empty but you can’t find your giffgaff sim card anywhere. You search high and low but it’s nowhere in sight. Fear not; this article will provide some guidance on how to get back on track as soon as possible if you’ve lost your giffgaff SIM card.

Content writers are here to help, providing tips and tricks to ensure that losing your giffgaff SIM card isn’t something that causes too much disruption in your life – whether it be personal or professional. So sit back, relax and read on – let us show you how easy it can be to deal with such a tricky situation without breaking a sweat!

Definition Of A SIM Card

A SIM card, also known as a Subscriber Identity Module or SIM, is an integrated circuit that stores your mobile phone number and other information used to identify you on the giffgaff network. It’s a small chip about the size of a fingernail that fits into any compatible device like a smartphone or tablet. As well as storing essential data, it helps keep track of how much data you’re using on your plan.

If you’ve lost your giffgaff sim card, then don’t worry – there are ways to get it replaced quickly and easily. Giffgaff swap sim services allow customers to replace their lost sim with minimal fuss and expense. There are plenty of options available for replacing a lost giffgaff sim card so if yours goes astray, there’s no need to panic.

In order to understand why someone might have lost their giffgaff sim card, it’s important to explore some possible reasons for its disappearance.

Reasons For Lost SIM Card

Nothing can be more frustrating than searching for something you know you had, but now it’s nowhere to be found. Unfortunately, this is the case with many giffgaff customers who have lost their sim cards. Whether you let your phone slip out of your pocket or misplaced your sim card while travelling, losing a giffgaff sim card can be disheartening.

The most common reasons people lose their giffgaff sim cards are because they may have accidentally thrown them away during spring-cleaning or forgotten where they placed them due to clutter in the home. People also tend to misplace their sim cards when switching devices and not properly activating the new device with the replacement sim card right away. Additionally, some people forget about their old phones that still contain active sim cards inside.

It’s important to remember that no matter what caused you to lose your giffgaff sim card, there are ways to get back up and running again quickly. With a few simple steps, you’ll soon have a working replacement activated on your account so you don’t miss any text messages or calls from friends and family!

Checking If You Still Have The SIM Card

It’s possible that you may have simply misplaced your giffgaff sim card and not necessarily lost it. Before proceeding to replace a lost or stolen giffgaff sim card, there are several steps you can take to make sure the original isn’t still around somewhere.

First, look for your phone – if you’ve mislaid it at home, in an office drawer or elsewhere, then chances are your giffgaff sim card is also nearby. If you find your phone with the same sim card inside, all of your data will still be intact; if you had previously backed up any information stored on the device then great! Otherwise, unfortunately any contacts and other details won’t be recoverable unless they’re available online through various cloud storage services.

Next check whether someone else has found your phone and taken out its sim card. You can do this by logging into My GiffGaff account online and checking what number appears next to ‘Mobile Number’. This should appear automatically once logged in so long as it hasn’t been changed manually since the last time you signed in. If the mobile number displayed matches that of your missing phone (or even if it doesn’t), try calling from another line using that number: if you hear ringing coming from where you suspect the missing phone might be located then congrats – the likelihood is high that somebody else has found it but kept the sim card rather than returning the full unit itself!

If neither of these methods proves successful then don’t worry; ordering a new SIM with the same old number is quick and easy, plus no additional charges apply for replacing a lost or damaged SIM card. From here we’ll look at how to retrieve a serial number associated with a missing giffgaff SIM Card which is necessary when requesting a replacement…

Finding The Serial Number Of Your Giffgaff SIM Card

If you’ve lost your giffgaff sim card, the first step is to find its serial number. This can be done by accessing your account online or through the giffgaff app. The serial number will enable you to order a new sim with the same number and keep all of your existing services active.

The most straightforward way to access your serial number is from within the giffgaff app. Once logged in, go to ‘My Account’ and tap on ‘Sim Details’. You should see a section called ‘SIM Serial Number’ which contains an alphanumeric code – this is the unique identifier for your giffgaff sim card and must be kept safe at all times as it cannot be retrieved if lost or stolen.

If you don’t have access to the giffgaff app, you can still log into your account online using either a desktop computer or mobile device browser. Click on ‘My GiffGaff’ then select ‘Manage My Sim’. Here, you’ll find details of each of the numbers assigned to that particular account along with their corresponding SIM serial numbers. With this information, you’re now ready to proceed with ordering a replacement sim with the same phone number as before!

Replacing A Lost Giffgaff SIM Card

If you have lost your giffgaff sim card, don’t worry. Replacing a lost or stolen sim is easy and will not disrupt any services that are currently active on the number.

First, log in to your giffgaff account. Then, select ‘Replace Sim’ from the drop-down menu at the top of the page. Here, you’ll be asked if you need a new sim for an existing account or a brand new one. Select whichever option applies to you and follow the instructions provided. You may also need to confirm some details before switching to a new sim card. This ensures that no one else can use your old number without authorization.

Finally, once all required information has been submitted and verified, a replacement sim will be sent out to you within two days. Once it arrives, simply activate it using the same steps as described above when setting up your original giffgaff sim card. And just like that, you’re back online! Now let’s take a look at how much replacing a lost giffgaff sim card costs…

Cost For Replacing A Lost Giffgaff SIM Card

The cost of replacing a lost Giffgaff sim card is not so much a financial burden as it is an emotional one. Unfortunately, when such a setback occurs, we cannot simply be content with the loss and move on; life often does not let us that easily escape our mistakes. However, there are ways to mitigate some of this stress.

It costs just £10 for a replacement GiffGaff sim card – which is relatively inexpensive compared to other alternatives in the market today. In addition to this price tag, you may also need to pay extra if you want services like call forwarding or additional data packages enabled at the same time. As always though, these charges will be made clear before you commit to any purchase.

Fortunately, replacing your sim card doesn’t have to take long either – typically only two days maximum from ordering until delivery! This means that regaining access back into the world of unlimited internet browsing and phone calls won’t take too long after all. With GiffGaff’s reliable customer service team ready to help should any problems arise throughout the process, getting back online can be simpler than ever. No matter what kind of journey you’re about embarking on next, having a new sim card at hand provides peace of mind knowing that no communication breakdowns will occur along the way.

How To Activate Your New Giffgaff SIM Card

Now that you’ve got your new Giffgaff sim, it’s time to activate it. This process is easy and should take no more than a few minutes of your time. Follow these steps to get started:

First, insert the Giffgaff sim into your phone or device. Once inserted, turn off the device for 10-15 seconds before turning it back on. Your new giffgaff sim will be ready to use once it has been activated. If not, then follow the instructions provided in the activation pack included with your new giffgaff sim card.

Next, visit GiffGaff’s website and log in using either your username or mobile number associated with the account. You can also access this page via the ‘My Account’ tab at the top of their homepage. On this page, enter your new Giffgaff SIM Card’s serial number (found beneath a scratch panel on its rear) and click ‘Activate’. After doing so you’ll receive an SMS confirming your successful activation.

At this point, you’re all set! You can now enjoy all that GiffGaff offers without any further setup required – including voice calls, texts/SMS messages and internet data services as well as exclusive rewards available only to members of their network. With that said, don’t forget about keeping your new gifffagf sim safe – we’ll discuss how to do that next!

Keeping Your New Giffgaff Sim Safe

Losing your giffgaff sim card can be like losing a prized possession – it’s something you don’t want to experience. To ensure that you keep your new giffgaff sim safe, there are some steps you need to take.

The first step is to store the sim in a secure place or device. You should avoid leaving your sim lying around where people can easily access it. Additionally, if possible, get a protective case for your phone that will protect it from damage and theft as well.

Next, make sure that any passwords associated with your account are strong and unique. A good password contains both numbers and symbols so that unauthorized users can’t gain access to your account. Also, consider enabling two-factor authentication on all of your accounts related to the giffgaff service. This additional layer of security will help protect your data even further.

By taking these measures, you can rest assured knowing that your new giffgaff sim card remains safe and secure — allowing you to enjoy its benefits without worry! Transitioning into the next section about avoiding unauthorized use of lost giffgaff sim cards, here we explore what else needs to be done…

Avoiding Unauthorized Use Of Your Lost Giffgaff SIM Card

If you have lost your Giffgaff Sim card, there are a few steps you can take to avoid unauthorized use. Firstly, contact the Giffgaff customer service team as soon as possible and let them know that your sim has been misplaced or stolen. This will enable them to deactivate it and protect you from any fraudulent activity on your account.

Secondly, make sure all of the personal data stored in your device is also secured by setting up a new password for access. Even if someone obtains access to your old sim card, they won’t be able to gain entry into your device without this layer of protection. Furthermore, ensure any online accounts associated with the sim card such as banking services etc., are secure too.

Finally, keep an eye out for any unexpected charges or suspicious activities on accounts linked to the lost sim card. If something does arise, notify Giffgaff immediately so they can investigate further and help safeguard against any potential losses. With these measures taken care of, you’re ready to move onto transferring old data to a new Giffgaff Sim card!

Transferring Old Data To New Giffgaff SIM Card

With the knowledge of avoiding unauthorized use on your lost giffgaff sim card safely tucked away, it is now time to consider transferring data from an old sim card to a new one. This process can be daunting as you must keep all information securely and accurately transferred without any errors or omissions. However, with just a few simple steps, this task becomes much easier!

First, power off both phones connected to each sim card. Then remove the old sim card and install the new one in its place. Once powered back up, the phone will automatically recognize the new number along with any other pertinent information stored inside. If everything goes correctly, you’re ready to move onto step two: backing up your contacts list.

Using either built-in software or an app like Google Contacts Sync, users have the ability to copy their entire contact list over into a cloud storage account like Dropbox or iCloud Drive for safe keeping and easy access later on. From here, simply log into the same account on your new device and voila!, all of your contacts are restored in no time flat! Now that we’ve covered how to transfer data quickly and easily between sim cards, let’s continue by looking at troubleshooting issues with your new giffgaff sim card.

Troubleshooting Issues With Your New Giffgaff SIM Card

If you’ve lost your GiffGaff sim card, don’t worry; it’s a common issue that can be easily resolved. The first step is to contact the customer service team at GiffGaff and explain what happened. They’ll need to verify your identity before they can start any troubleshooting procedures – so make sure you have all of your details on hand when you phone them up.

Once they’ve verified your identity, they may ask you some additional questions about where and when the sim card was last used. After this information has been collected, they’ll be able to start the process of sending out a replacement sim card for you. In order for this to happen as quickly as possible, make sure to provide as much detail as possible in regards to your query.

The good news is that replacing a lost or damaged GiffGaff sim card doesn’t take long at all – usually just 24 hours from the time of reporting! As long as everything goes smoothly with their verification procedure, you should expect to receive your new sim card in no time!

How Long Will It Take To Receive Your Replacement Giffgaff SIM Card?

It is a common belief that when something has been lost or stolen, it’s gone forever. However, this isn’t always the case with GiffGaff sim cards. If your sim card has gone missing, you can have a replacement sent out to you quickly and easily – no matter where in the world you are located.

The length of time it takes for your new GiffGaff SIM Card to arrive depends on several factors including location and availability of stock. Generally speaking, however, most customers will receive their replacement giffgaff sim within 7-10 days from the day they order it online. In some cases, if there is high demand for certain locations or times of year then delivery may take slightly longer than expected but you should still be able to get the same great service as usual.

In addition to ordering a new sim card online, you also have other customer support options available such as live chat or phone support if needed. These services are designed to help answer any queries and ensure that whatever issue you’re having gets resolved promptly so that you can enjoy uninterrupted mobile connectivity once again. With these helpful tools at your disposal, getting back up and running shouldn’t take too long at all! Moving forward into the next section, we’ll look at what customer support options are available for those who have lost or stolen their giffgaff sim cards.

Customer Support Options For Lost Or Stolen Giffgaff Sims

Losing a GiffGaff Sim card can be incredibly stressful and inconvenient. Fortunately, GiffGaff customer service is on hand to help you get back up and running as quickly as possible. Here are some of the main support options available for lost or stolen sim cards.

First and foremost, if your sim has been stolen, then it’s important that you report this to the police immediately. Once you have done this, contact GiffGaff to inform them about what happened so they can block your account from further use until it’s resolved. If necessary, they will also provide assistance with replacing your sim card at no extra cost (up to a maximum of two replacements per year). Once you have provided the relevant information to Giffgaff, they will start processing your request right away.

If it turns out that your sim was simply misplaced rather than being stolen, then there are ways to track its location using GPS tracking services such as Find My Device or other third party solutions like Tile Mate or Trackr Bravo. You may need to purchase one of these devices in order to locate your lost sim but once located you should contact Giffgaff again who will be able to assist with re-activating the card remotely.

It’s always wise to take steps ahead of time in order to avoid any potential inconvenience due to a lost or stolen sim card – particularly if traveling abroad where data roaming costs can mount up quickly! The next section looks into backup strategies that can help ensure an uninterrupted connection even when faced with unexpected issues related to losing a giffgaff SIM card.

Backup Strategies To Avoid Losing Data Due To A Lost Or Stolen SIM Card

It’s easy to think that losing your Giffgaff SIM card means you’ll lose all of your information, but there are backup strategies available that can help protect your data. Fortunately, with a few simple steps you can ensure your important contacts and other personal data is safe even if your SIM card goes missing.

The first step in protecting yourself against losing important data due to a lost or stolen SIM card is creating backups. By keeping copies of information stored on the cloud or an external hard drive, you’ll always have access to it no matter what happens to your device or SIM card. This way, when something does happen like loss or theft, you won’t be left without any data at all. Additionally, many services such as Google Drive offer encrypted storage options for extra security.

One last thing to consider when trying to avoid data loss from a lost or stolen SIM card is making sure passwords associated with accounts linked to the phone are secure and up-to-date. For example, if you use two-factor authentication for certain accounts (e.g., Gmail), make sure that those codes stay current so that if someone else gets their hands on the device they won’t be able to easily gain access as well. Doing this will give you peace of mind knowing that not only is your physical device protected but also all the digital content associated with it too!

By utilizing these backup strategies and taking a few precautions beforehand, you don’t need to worry about losing important files should anything happen to your Giffgaff SIM card.

Benefits Of Having A Replacement Sim Vs Keeping The Same Number

The decision to purchase a replacement SIM card or keep the same number when losing your giffgaff SIM is an important one. There are benefits to both options, and understanding those advantages can help you decide which route is best for you.

Replacing your SIM with a new one gives you the opportunity to start fresh with a brand-new phone number. This could be beneficial if you want to leave behind any negative associations associated with your old number or if you simply desire a change of scenery in terms of phone numbers. You’ll also have access to all the latest features that come along with modern cell phones like 4G speeds and improved call quality. Finally, replacing your SIM will allow you to enjoy some perks such as free minutes and discounts on data usage plans that may not be available on older accounts.

Conversely, keeping your existing number has its own set of potential benefits. For starters, it eliminates the hassle of having to update everyone about your new contact information; family members, close friends, colleagues, etc., won’t need to memorize yet another digit sequence just so they can get in touch with you. Additionally, maintaining the same number allows you to retain any loyalty points or rewards associated with that account – something that would otherwise disappear upon purchasing a new one. Plus, depending on how long ago you activated your original giffgaff plan, there’s a chance it comes packed with exclusive offers than newer ones don’t offer – meaning more value for money for loyal customers!

Ultimately, choosing between these two options boils down to personal preference and convenience – after assessing the pros and cons above based on what matters most to you, only then should make an informed decision regarding which direction is right for your individual needs.


Having a lost or stolen Sim card is never an ideal situation. It can be frustrating and time consuming, especially if you’ve had the same number for years. However, by understanding the steps to take in such situations and having backup strategies in place, it’s possible to minimize the disruption caused by losing your Giffgaff SIM Card.

With a replacement sim card, you’ll have access to up-to-date services that may not have been available on your old SIM. In addition, you won’t have to worry about any of your data being lost due to a missing sim card. And with customer support options from GiffGaff readily available should anything else go wrong – such as forgetting your new pin number – getting back online shouldn’t be too much trouble at all.

Overall, replacing a lost or stolen Giffgaff SIM Card doesn’t need to cause too much stress; just make sure you know what needs to be done and always keep backups of important information!

GiffGaff SIM order now for next day delivery

Order your free giffgaff SIM before 5.00pm for next day delivery. It's just that simple.

This must be a UK postcode

(All information sent via SSL when you order a giffgaff goodybag, remember to activate your giffgaff sim card when it arrives, instructions are included)

What Our Customers Are Saying

Don’t just take it from us, let our customers do the talking!

“Only just joined GiffGaff but it was a seamless and very simple thing to do. It seems to be the cheapest and most generous network that exists! A lesson to the other networks possibly?, I love GiffGaff goodybags”,  giffgaffed since 14/08/2011
Paul Coops

“I joined as you get the best network with packages to suit you changeable month on month based on how YOU want to manage your account. IT’S SIMPLY BRILLIANT”, giffgaffed since 02/09/2019

Shawn Denton

Frequently Asked Questions

What are giffgaff goodybags?

Giffgaff is a mobile network that offers pay-as-you-go sim cards or pay monthly contracts, with the focus on low-cost, no frills services. It has a socially responsible ethos, and its customers are encouraged to help each other out by sharing information about the service on the Giffgaff forum. Goodybags, introduced in 2007, are Giffgaff's most popular deals. They come with unlimited minutes, texts and a certain amount of data traffic, and as their name suggests, you get a goodybag every month. However, Giffgaff's main selling point is its high-speed 4G network, which covers 99% of the UK population.

How do I get my free sim card

Getting a free Giffgaff sim card is super easy, and it only takes about 3 minutes - follow these steps. First, you'll need to have a mobile phone - either a new one or an old one that you don't use. Then, click here to sign up for a free Giffgaff sim card that will be delivered straight to your door. Your new sim card will come with free texts and minutes, and if you choose to top up, you'll be paying a lot less than you would with the network you're currently with.

How can I cancel a goodybag

You've signed up for a goodybag on Giffgaff, but now you want to cancel it. But how do you go about doing that? Well, there are two ways to cancel your Giffgaff goodybag. The faster way is to call Giffgaff customer service, as this is the only way to do it if you're outside the UK. The other way is to cancel your Giffgaff goodybag online.

How do I change my goodybag

The first step to changing your Giffgaff goodybag is to log into your account, and locate the goodybag section. You'll be pleased to know that it's very easy to find, appearing right at the top of your account's homepage. Next, you need to choose the goodybag you want to change. You have two goodybag options: Pay as You Go (PAYG) and Flex. The Flex goodybag is a great option for those of you who want the best possible talk, text and data deal for your money, and with over 60 bundles to choose from, you will find one that fits your needs.

I have just finished the goodybag, can I have a new one

The Giffgaff sim card is a type of sim card you can get for free; all you have to do is register for a free account and then go to a shop and pick it up. You then put the sim card in your phone and it will start working immediately. You need to make sure you have a phone that can take a sim card before you can use the Giffgaff sim card.

Can I use my goodybag in the EU?

Sure thing. While roaming in the EU your goodybag works just like it does at home. Members on the Always On and £20 goodybags, as well as our £15, £20 and £35 golden goodybags, will use up to 20 GB of their allowance while roaming in the EU and selected destinations.

Can I keep my old phone number?
Sure thing. We'd love to bring your old number to giffgaff. After you've activated your SIM, we'll give you a link to transfer your old number. You'll just need your PAC code from your previous network.
Giffgaff offers payback points to members who recruit other members, suggest ideas on their crowdsourcing platform (Giffgaff Labs), as well as those who provide customer service on the Giffgaff community.

Payback points can be exchanged for real money, airtime credit, or donated to five charities (new 2020) nominated by members and paid out biannually in June and December. Giffgaff promise to match their members charitable donations, pound for pound. Giffgaff is an old Scottish word for 'mutual giving' and the company maintains that ethos, as much as possible.


Giffgaff implemented 5G on their golden goodybag range using their new 5G sim on the 7 January 2021.
Existing 4G Giffgaff SIMs will continue to work.
Giffgaff's 5G, like all their network services, runs on the O Network. O2 rolled out their 5G network access to O2 customers in October 2019.


Giffgaff's mobile phone service is based on O2's network and offers 99% population coverage across the UK.

Customer Service

In keeping with its strapline: ‘the mobile network run by you' Giffgaff's customer service is operated by its own customers, dubbed members, who answer your queries and help you out when you're stuck. Anyone can sign up to be a member. And for their efforts, they'll be rewarded with Giffgaff points, not to mention the satisfaction of helping others.

Giffgaff claims that its team of members allow you can get help at any time, day or night, unlike big mobile networks' call centres that are only open between certain times. And it should mean there's no need to wait in long call centre queues either.

Quickly order a free SIM card here