The quickest route to EE customer service is 150 free from your EE mobile. EE also runs UK-based call centres — one reason its support scores well in Ofcom's satisfaction surveys. Here are all the contact routes, opening times, and faster alternatives to the phone queue.
The short answer
Dial 150 free from your EE mobile. From another phone: 07953 966 250 at standard UK rates. Lines open Mon-Fri 8am-9pm, weekends 8am-8pm. For faults, check EE's service status page first — it may save you a call.
EE phone numbers and opening times
| Calling from | Number | Cost |
|---|---|---|
| Your EE mobile | 150 | Free |
| Landline / other phone (alt) | 07953 966 250 | Standard UK rate |
| From abroad | +44 7953 966 250 | Standard roaming rates |
EE's standard customer service hours are Monday-Friday 8am-9pm and weekends 8am-8pm. Broadband and TV support follow the same hours.
Faster than the phone queue: other ways to reach EE
- My EE app: check bills, data usage, add-ons and get support — most account issues don't need a call.
- EE Community: community.ee.co.uk — EE staff and experienced members answer questions publicly.
- Text services: text BALANCE to 150 for your allowance, or AL to 150 for account details — no call needed.
- EE stores: over 400 UK stores for device issues, SIM swaps and account help.
- Social: EE responds on X (Twitter) and Facebook during opening hours.
How to make a complaint to EE
Call 150 or use EE's online complaints form — EE (owned by BT Group) publishes a complaints code of practice. If an airtime or network complaint is unresolved after 6 weeks, or you receive a deadlock letter, escalate free to the Communications Ombudsman. EE's complaints policy explains the separate route for other complaint types.
Thinking of leaving? Get your PAC code first
Don't cancel before moving your number — you'll lose it permanently. Text PAC to 65075 free from your EE mobile for your code plus any early-exit charges. Our EE PAC code guide covers the process and how to cancel an EE contract explains the fees.
Paying too much? Cheaper network alternatives
EE is premium-priced. If it's cost that's driving you away: 1pMobile, spusu and Lyca all run on the same EE network for less. Or check whether O2/Vodafone coverage matches EE where you live — Giffgaff (O2, from ~£6/month) and Lebara (Vodafone, from ~£5/month) are both contract-free with no credit check. Compare coverage with our EE coverage checker guide.
Same-quality coverage, lower bills?
Test a cheaper network free — no contract, nothing to lose.