The quickest route to Lebara customer service is 5588 free from your Lebara mobile. Lebara also offers multilingual support — handy given its international customer base. Here are all the contact routes, opening times, and faster alternatives.
The short answer
Dial 5588 free from your Lebara mobile. From any other phone: 0207 031 0791 at standard UK rates. From abroad: +44 20 7031 0791. Or use live chat on lebara.co.uk — often faster than the phone queue.
Lebara phone numbers and opening times
| Calling from | Number | Cost |
|---|---|---|
| Your Lebara mobile | 5588 | Free |
| Landline / other phone | 0207 031 0791 | Standard UK rate |
| From abroad | +44 20 7031 0791 | Standard roaming rates |
Lebara publishes customer-support availability of 8am-9pm, seven days a week. Fault-report working hours can differ by team, so check lebara.co.uk's contact page for the current service window.
Faster than the phone queue: other ways to reach Lebara
- Live chat: on lebara.co.uk — usually the fastest route for account, plan and roaming queries.
- MyLebara app: check balance, renew plans, add credit and manage international call bundles without calling.
- Help centre: lebara.co.uk's help section answers most common questions — SIM activation, top-ups, roaming, PAC codes.
- Social: Lebara responds on Facebook and X (Twitter).
- Multilingual support: Lebara's customer service supports multiple languages — useful if English isn't your first language.
How to make a complaint to Lebara
Call 5588 or use live chat and ask for the issue to be logged as a complaint — Lebara publishes a complaints code of practice on its website. If unresolved after 6 weeks or you receive a deadlock letter, escalate free to Communications Ombudsman.
Thinking of leaving? Get your PAC code first
Don't just stop topping up — your number can be recycled after a period of inactivity. Text PAC to 65075 free from your Lebara mobile to keep your number when switching. Our Lebara PAC code guide covers the whole process.
Not on Lebara yet?
Lebara runs on the Vodafone network with rolling 30-day plans from around £5/month — no contract, no credit check, 5G included, and international minutes to 40+ countries on most plans. A free SIM takes a few days to arrive; check Vodafone coverage at your postcode first (Lebara coverage is identical).
Get a free Lebara SIM
Vodafone coverage from ~£5/month — no contract, international minutes included.