The quickest route to Vodafone customer service is 191 free from your Vodafone mobile. Vodafone also pushes most queries to TOBi, its chatbot — which handles simple tasks instantly and can hand you to a human agent. Here are all the contact routes and opening times.
The short answer
Dial 191 free from your Vodafone mobile. From any other phone: 0333 304 0191 at standard UK rates. From abroad: +44 7836 191 191 (free from your Vodafone mobile). Or use the TOBi chatbot in the My Vodafone app — it's available 24/7.
Vodafone phone numbers and opening times
| Calling from | Number | Cost |
|---|---|---|
| Your Vodafone mobile | 191 | Free |
| Landline / other phone | 0333 304 0191 | Standard UK rate |
| From abroad | +44 7836 191 191 | Free from Vodafone mobile |
Vodafone's phone lines are open Monday-Friday 8am-10pm and Saturday-Sunday 8am-8pm. The TOBi chatbot and My Vodafone app work 24/7 for account queries.
Faster than the phone queue: other ways to reach Vodafone
- TOBi chatbot: in the My Vodafone app and on vodafone.co.uk — handles billing, usage, upgrades and troubleshooting instantly, and can hand over to a human agent.
- My Vodafone app: bills, allowances, roaming settings and plan changes without calling.
- Vodafone Community: forum.vodafone.co.uk — staff and members answer publicly.
- Vodafone stores: high-street locations for SIM swaps, device issues and account help.
- Social: Vodafone responds on X (Twitter) and Facebook.
How to make a complaint to Vodafone
Call 191, use TOBi, or fill in Vodafone's online complaints form. If unresolved after 6 weeks or you receive a deadlock letter, escalate free to CISAS — the alternative dispute resolution scheme Vodafone belongs to.
Thinking of leaving? Get your PAC code first
Don't cancel before moving your number — you'll lose it permanently. Text PAC to 65075 free from your Vodafone mobile for your code plus any early-exit charges. Our Vodafone PAC code guide covers the process and how to cancel a Vodafone contract explains the fees.
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